Customer Feedback

At CPO, we pride ourselves on 100% customer satisfaction. Our customer service representatives are knowledgable, friendly, and willing to go the extra mile to ensure that our customers are satisfied. Our #1 goal at CPO is for you to become a repeat customer. But don't just take our word -- read what our customers are saying!

“I didn't require to contact customer service but going by the rest of my rating they must be good.” —Thomas H. 8/15/09

“This is my third purchase of a reconditioned Makita power tool and it won't be my last.” —Cecil G. 8/12/09

“I feel that it was a wise purchase to buy a reconditioned tool of this high quality for the limited use that I put it to.” —Alan M. 8/08/09

“They both phoned and e-mailed to answer my question.” —Jack B. 8/07/09

“Excellent service. I placed my order on sunday & received it on Wednesday.I'll recomend this company to anyone.” —Howard W. 7/15/09

“Excellent tools.Would definitely recommend them to other people.” —Terry W. 7/11/09

“Ive purchased several tools from cpo and have never been let down. there easy to order from and delivery has always been good and product packaged well. They will always be my go to for buying tools i need. Thanks CPO.” —George R. 7/03/09

“Received our remanufactured hammer drill in good condition. Haven't used it a lot yet, but we tried it out and it works fine. Very fast shipping. Will buy from this seller again..Thanks.” —Gloria L. 6/12/09

“Great prices, super fast shipping. Did business with them again, and gave friends the web address so they could order the same drill I did.” —Jeanne B. 5/27/09

“Excellent service and products. Very pleased. Thanks.” —Allan K. 5/16/09

“Great selection, and the option of a factory reconditioned tool at a reduced price, WITH a full warrentee....AWESOME. ” —Brett G. 5/07/09

“This was the drill/driver kit that has been on my husband's "wish list" for a long time, but until I found CPO Makita, I could not justify the purchase, as it was so expensive. The price at CPO Makita was far below other retailers and the speed at which they got the order to me was unbelievable - 2 days from click to door! I will definitely order from them again! ” —Shawna M. 5/04/09

“It was the best price out there. We are very satisfied. ” —Jon K. 5/03/09

“Wow!! Unreal price and shipping only took two days! Will without a doubt buy from again. ” —Isaac C. 4/07/09

“Fast, reliable, professional - I couldn't ask for more. ” —Darren F. 4/02/09

“Delivered as promised. I will be doing more business here. ” —Daniel C. 3/24/09

“I was very happy with price, value and swiftness of delivery! ” —Paul C. 3/20/09

“I COULD NOT BE MORE PLEASED! TOP BRAND, CHOICE OF NEW OR REFURBISHED, GREAT PRICE AND GOOD SHIPPING FEES. I HAVE USED THE MAKITA HAMMER DRILL SEVERAL TIMES NOW AND I THINK IT'S THE BEST. LOOKS LIKE A NEW DRILL IN A NEW CASE, WITH NEW LOOKING EXCC. WORKS LIKE A NEW DRILL. HAS THE SAME WARRANTY AS THE NEW UNIT. THE SERVICE AT CPO MAKITA IS FAST AND EFFICENT! YOU FOLKS ARE THE GREATEST! NOTHING MORE TO ADD, YOUR ALREADY THERE! THANKS! ” —Ron H. 3/15/09

“I have purchased two reconditioned Makita drills including one cordless from CPO Makita. Both drills were shipped immediately and in excellent condition. I will not hesitate to order from CPO Makita again in the future. ” —Cecil G. 3/13/09

“I was completely satisfied with the price of my order, the shipping was quick and my order arrived in excellent condition. I have no complaints with my experience with this vendor. ” —Thomas W. 2/25/09

“I was very satisfied with my purchase from CPO Makita. I received my product 1 day earlier than expected. I have not as yet had any reason to use the customer service dept. Thank you! ” —Charles C. 1/15/09

“Everything was excellent about this purchase, especially the Makita product that I received. ” —RG F. 1/08/09

“WORKS GREAT, LOOKS NEW! ” —Johnny F. 12/09/08

“I purchased a MAC700 compressor from CPO Makita. I consider the delivery time (under 2 days after placing the order) excellent and far exceeding my expectations. It arrived in the manufacturer's packaging with no damage. I would definitely purchase from them in the future. ” —Ray H. 12/09/08

“This order worked out great. Thank you for the great products, makita tools are all i use. ” —Peter T. 11/30/08

“This item was shipped very timely and the price was very good. The item works fine and even though refurbised, it looked as if it had never been taken out of the box. ” —Jay M. 11/20/08

“WOW.....that was FAST. ” —Robert D. 10/24/08

“The equipment is what they promise. The price was fair. I will recommended to others. ” —Carlos V. 10/21/08

“Actually, an exceptionally well-managed transaction - very prompt, very professional and, even though many purchases are well-handled, these folks set the standard. Six stars!! Thank you. ” —Don R. 10/11/08

“Great price for a great refurbished tool. Shipping was incredibly fast - The tool was shipped FedEx. I will buy again....” —Daniel B. 10/08/08

“I have Purchased many things online, but I have never had such great service as CPO Makita. From sales to Delivery. I placed Order and 24 hours it was here. Also got a call to see if I was happy with my Order. CPO Makita is the best. Will always order from them for all my tool needs. Thanks Guys.” —Jim C. 9/29/08

“Thanks for the great customer service. ” —James M. 9/08/08

“The web site made it very easy to find the exact item I wanted and also made it easy to look for reconditioned and bargin items. Products are very nice and the reconditioned products run like new. ” —Ray D. 9/07/08

“This order was by far one of the best I've ever experienced with on-line ordering. I highly recommend CPO Makita.” —Clifford K. 8/25/08

“Excellent service and on time as promised. Will use this Merchant again!” —Stanley R. 8/24/08

“Great stuff, excellent shipping, will shop here again.” —Stanley G. 8/14/08

“Everything was as they said it would be.” —Michael B. 8/07/08

“Everything was great and very easy. I will be a repeat buyer.” —Keith V. 7/29/08

“Can't tell the difference between New or used. I was surpriced how I can use one batt. all day without grabbing the second battery to finish my project. ” —Erin S. 7/14/08

“Great products and selection. Very happy, been using CPO for a few years now, can't wait to buy another tool.” —Jessica B. 6/19/08

“The product was fully described, the price acceptable, the order and purchase process easy to follow, and delivery was very timeley...Upon receipt the product was exactly what was ordered.” —David O. 6/17/08

“WONDERFUL, FAST, GOOD PRODUCTS!” —Erin S. 6/11/08

“Very informative and accurate product description. Easy to use site. Product shipped quickly and arrived in perfect condition, exactly as advertised. Excellent product value.” —Alan F. 6/03/08

“Great price, quick shipping, refurb was like new.” —Richard D. 6/01/08

“CPO Makita's website is easy to navigate, and their prices are very good. The product is fantastic, so I will be using CPO Makita to order tools in the future, for sure.” —Marc M. 6/01/08

“Very satisfied overall. I ordered a reconditioned chainsaw, product was delivered quickly, saw was in nearly new condition and runs good. Customer service was good.” —Douglas W. 5/08/08

“The purchace and the subsequent customer service were beyond my expectations.” —Steve W. 4/20/08

“Good equipment, good selection, decent price and excellent service. . . we'll use them again.” —Kay H. 4/18/08

“The compressor I bought was just a great deal!!.” —Wayne W. 4/5/08

“My Order arrived in a few days. Product was just as pictured. I would purchase from CPO Makita again.” —James D. 4/1/08

“Super seller-I ordered the wrong item and sending it back was a breeze. Extremely fast delivery.” —Sheree  J. 4/1/08

“Excellent experience. Site is well organized and easy to use, and prices are good. I especially like the availability of certified reconditioned tools. Communication was also excellent, as I received confirmation emails both when I placed the order and when the item shipped. Shipping and delivery were quick and reasonably priced. I will certainly consider buying from the CPO family of stores again.” —Rob D. 3/30/08

“I WAS SURPRISED AT THE QUICK DELIVERY AND THE CONDITION OF THE REFURBISHED TOOLS. THEY LOOK AND OPERATE LIKE NEW.” —William M. 3/24/08

“Great saw, great price and fast shipping. What is there to say other than increduble!!” —Alan S. 3/22/08

“It was very easy to order from the site, the product came in next day and every thing works great.” —Matthew H. 3/3/08

“XLNT!!!!!!!!!!!!!!!!!!!!!!!!” —Rex L. 3/1/08

“CPO Makita offers consistent value and ease of use. Im a customer.” —Peter O. 2/28/08

“Selection and ordering from CPO could not be easier. The reconditioned product appears and performs as new. I am one satisfied customer ready to make another purchase.” —Michael S. 2/7/08

“Our guys love this stuff! And they ship like clockwork without a hitch!” —Jonathan P.

“As usual my order was shipped almost immediately and arrived quickly. Quality of item is high and the price was the lowest I could find. Its always a pleasure doing business with CPO Makita.” —Douglas F. 1/17/08

“THE PRICE WAS LOWEST (QUITE A BIT LOWER). THE SHIPPING WAS FASTER THAN EXPECTED AND A REASONABLE AMOUNT. EQUIPMENT WAS EXACTLY AS EXPECTED. WILL REMEMBER THIS FOR FUTURE NEEDS.” —Cynthia A. 1/15/08

“There is nothing negative I can say about this merchant and transactions have been that perfect. I wont buy Makita products from any other merchant. ” —Yasushi H. 1/10/08

“Outstanding prices/frequent on-line deals. Usually ship same or next day - VERY speedy delivery! Great service, and.. of course... Makita quality tools! ” —James B. 1/5/08

“Everything was just as it was suppose to be. If I need anything again I will use the same service.” —Howard S. 12/19/07

“Very good. Will probably order from them again and have recommended them to my son.” —Gregory  R. 12/19/07

“This was a great shopping experience for me the price was great and the ease of buying online was excellent.” —Ann R. 12/18/07

“Excellent company. I will shop there again.” —Howard W. 12/15/08

“Very pleased with the site, and products!!!” —Steve S. 12/10/08

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