Customer Service

We are committed to customer satisfaction. All our products are covered by CPO’s 30 Day Money Back Guarantee. If you aren’t happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO’s 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. Click here for more information on our return policy.

(return to questions)

What is your return policy?

CPO customers are covered by CPO's Money Back Guarantee. If you aren't happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO’s 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc

To return an item, just follow these easy steps:

Step #1:	Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and want a replacement, we will process your replacement order at this time.
Step #2:	Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly.
Step #3	Ship the product to:
	CPO Makita RMA# _____________ 900 Raco Dr. Suite B Lawrenceville, GA 30045

Note: We recommend getting shipping insurance, as we can’t be responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and so that you can track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.

Refunds

When we have received and processed your return, we will send you an email confirmation. In approximately 5 to 7 days you should see the credit on your credit card. The credit will be for the amount of the merchandise ordered, less any exceptions (see below). Please note, that we cannot reimburse you for any of the shipping charges associated with your original order.

Exchanges

Replacement products must be received in CPO's national distribution center within 14 days of issuing the shipping label, or your credit card may be charged for the second item shipped to you.

(return to questions)

What is your cancellation policy?

You may cancel an order by calling 800-714-0918 between 9:00AM-9:00PM EDT Monday-Friday and 9:00AM-6:00PM EDT Saturday-Sunday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within serveral hours of the order being placed.

(return to questions)

What is a Makita Certified Factory Reconditioned product?

A Makita Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at the Makita Corporation of America Reconditioning Center. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Each reconditioned item comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a one year repair warranty by a nationwide network of factory and authorized service centers.

Why buy a Makita Certified Factory-Reconditioned product?

Quality - Best in Class Engineering!
Like New - Product has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Price - Significant savings vs. new!
Full Warranty - Each reconditioned product carries a full one year warranty (same as new)

Where do reconditioned products come from?

Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to the Makita Corporation of America Reconditioning Center for inspection and any necessary repair to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.

Who repairs the products?

Products are repaired at the Makita Corporation of America Reconditioning Center by factory trained technicians using genuine factory replacement parts.

What is a Certificate of Authenticity?

The Certified Factory Reconditioned title is awarded only to those Makita reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, and a comprehensive one year Makita warranty, CPO is your source for Certified Factory Reconditioned Makita Power Tools.

(return to questions)

What are your shipping terms?

We ONLY ship to physical addresses in the United States.

(return to questions)

When will my item ship?

We will ship your item within 3 business days of the day payment is verified. Once your item is shipped, you will receive a shipping confirmation email containing a link to our shipping status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

(return to questions)

When will my item arrive?

The expected delivery time for packages differs depending on the location. Your item will most likely arrive at your location in no more than 5 business days of shipment.

(return to questions)

Can I track the shipment of my order?

Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

You may also visit our order status page and input your order number and billing zipcode to obtain the same info.

(return to questions)

Do you offer expedited shipping?

We offer Overnight, 2 Day and 3 Day shipping service for our customers on most products. We do not offer 3 Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 800-714-0918 for more information.

(return to questions)

Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?

We do not ship to APO/FPO, US Territories, or Canada at this time.

For security purposes, we DO NOT ship to P.O. Boxes.

(return to questions)

Do you ship internationally?

We do not ship internationally at this time.

(return to questions)

Do you charge sales tax?

State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.

(return to questions)

What forms of payment do you accept?

We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for on-line orders only)

(return to questions)

Do you accept international credit cards?

We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-866-303-4276 to learn about our alternative payment methods.

(return to questions)

Can I have my order shipped to an address that’s not my billing address?

Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

(return to questions)

When I successfully submit an order, is the order approved automatically?

All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.

(return to questions)

Is my online transaction safe?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

(return to questions)

What is your privacy policy?

We respect the privacy of our users. Our privacy policy can be found here.

(return to questions)

Where can I find rebate form(s)?

Mail-in rebate offers have two important dates: the date by which you must purchase eligible products, and the date by which you must submit your rebate form. Click here for all active rebate forms.

(return to questions)

How can I contact you if my questions aren't answered here?

CPO is an authorized dealer of Makita Corporation of America. We are not the manufacturer or a division of Makita Corporation of America. For questions about Parts, Warranty, Technical Support or to find a service center near you please call them directly at 800-462-5482.

CPO is committed to customer satisfaction and we are always happy to hear from our customers!

Contact us or call us toll free: 1-800-714-0918 (9:00AM-9:00PM EDT Monday-Friday, 9:00AM-6:00PM EDT Saturday-Sunday.) Every effort is made to respond to emails and voice mails within one business day.

(return to questions)